Cancellation & Refunds

Last updated: October 15, 2026

We sell packs of in-game coins — digital content that is added to the account right after payment. We want purchases to be fair and stress-free, especially for parents.

When we refund

• Within 14 days of purchase, if the purchased coins have not been spent — for any reason.
• If a child made the purchase by accident without a parent's permission — even if some coins were spent (the coins are then removed from the account).
• If the coins did not arrive because of a technical error and we could not add them.
• If the payment was charged twice by mistake.

How to request a refund

Email catunderhat@gmail.com with the trainer name, purchase date, pack name and reason. We reply within 2 business days. The money is returned via the original payment method, usually within 14 days of approval — the exact time depends on your bank.

Cancellation

Because coins are delivered instantly, the statutory right of withdrawal for digital content may not apply once delivery has begun (Turkish Distance Contracts Regulation, Art. 15). Nevertheless, we voluntarily offer refunds on the terms above.

When a refund is not possible

If more than 14 days have passed and the coins have been spent (except accidental purchases by children), or if the account was banned for breaking the rules.